Incredibly rude staff. They don't need your business so I wouldn't bother with them.
Great service/friendly staff. Thanks so much for my cute backpack! My son absolutely loves the monogramming and his classmates are jealous. Service was great and very quick too! Just 2 days and I had it back!
Can't reccommend this business..
I ordered a houndstooth scarf with an Alabama A on one end and a name on the other. This is how I was told it would be made during my original contact with this company at the Hayden Band Competition. And it is how I stated I wanted it when I ordered it.
When I went to pick it up, they had put both on one end. I told them I didn't like it. The lady told me it would be redone. Yesterday, 12/9 I get a call. The lady tells me they don't make them that way because people wear scraves with one end in front and the other down the back,,,,"What?". I'm not Snoopy or the Red Baron!
She also says that it would be additional $6.00 to make it the way I wanted it because it would be two set-ups. Well, they already have the scraves withe the A's, so it would have been one set-up. She also mentioned she would just have to throw it away.
I got a scarf with an A on one end. Sadly, I was going to order three more as gifts, so she 'flushed" $52.32 by not making the scarf the way I wanted it.
This store doesn't know the meaning or customer service.
great service. fast service !!! Had our trophies ready in just a few days!! I will definately be using them again.
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