06/26/09

Makes your mouth water.

by AmberBryant

They are honestly the best italian restaurant in town, I have never ordered anything I didn't like. The portions are big enough to eat lunch the next day with, we always go on Friday or Saturday night and I always have plenty left, and for the price, amazing. My little girl is so picky, yet they accomodate her everytime noodles specially cooked with butter (not on the menu). The staff has always been very pleasant to me, and I will continue to go back as often as I can.

Thanks Costas

Amber Bryant

• Pros: Have never had a dish I didn't like!
• Cons: I gain 10 pounds when I go!

11/20/08

DISAPPOINTED

by disappointed2008

VERY VERY BAD EXPERIENCE ON 11/20/08. We placed an order (well in advance) with Costa's for a luncheon at work. Ironically, another dept placed an order for the same day and ordered the EXACT same thing (4 pans of lasagna and 3 pans of spaghetti). We went to check with the other dept and they had their order correct so we called. Not only did they short us a pan of lasagna, Joe (owner/manager) was EXTREMELY rude when we called to inform him of the mistake. He actually told us "You people have what you ordered you probably cut it wrong!" He kept cutting us off. His final say was "Even though I know you people were delivered the right amount of food, I'll give you another pan so I wont have to deal with this but you need to come and get it." This, however was after 3 phone calls. We had already paid a delivery fee of $25 so we didnt bother to drive 15 mins. Instead, we had to make do with what we had. We had an order totalling nearly $300. Can you imagine how he may treat you if you're only spending 5 or 10 bucks? So if you like good customer service (or just decent customer service) with your food, this is definitely not what you desire!!

08/26/08

Bad Experience

by BadExperience43

Very bad experience with staff and management. I ordered two family portion take-out orders rather than a single order portion. The order of the baked greek chicken was wrong. I had specifically asked before placing the order for a description of the entree. After picking up the order, I got home and found my order was an entree for one rather than a family size portion. I called & spoke with a woman on the phone and she couldn't be bothered. She exclaimed "Jesus" when I told her I thought my order was wrong -- not only did I find her comment to be unprofessional but also offensive to use the Lord's name in vain. I then asked to speak with the manager and Joe came to the phone. Joe told me that his employee had made a mistake -- after all, as he told me, "she was human". I certainly understood that people make mistakes, but I expected Joe to accept some obligation since I didn't have enough chicken to feed everyone. I had inquired about the quantities before placing the order in order to insure that I would have enough food. The take-out menu does not give specific descriptions regarding portion size related to family-size, it simply lists "for 2" or "for 4". Joe told me he had no obligation. When I inquired further, he told me it was a waste of his time to discuss it further and if I wanted to drive back to the restaurant and bring my order back that he would give me a refund.

Unfortunately, I had a bad experience with an in-dining experience a few weeks earlier but had thought it was a one time experience. I now know that Joe doesn't care if his customers are happy & obviously doesn't care if he has repeat business.

At the end of the conversation, I asked Joe for the owner's name and he said he was the owner and manager -- so now I know, and you do too -- buyer beware -- because Joe doesn't care if his employee describes an entree one way and then delivers something else to you.

P.S. After all of that, the chicken was dry and over cooked.