1001 Tom Williams Way, Birmingham, AL | Directions 3521033.521124 -86.663399
Mon. - Fri. 8:30am - 7pm;Sat. 9am - 6pm;Sun. CLOSED
This was the absolute worst car buying experience I've ever had! I called about a used car they had listed online. The car was available so we drove 1 hr & 1/2 to the dealership on a Friday night. After test driving the car, we loved the car and went in to sign all paperwork. We were already pre-approved so the time on paperwork should've been minimal. The salesperson, Mr. Gary Mugnier, came back to me after the paperwork was signed and told me that after speaking with my finance company, they were going to require me to pay the taxes to my county first (I live out of state) and then I could take ownership of the car! This made no sense to me! But then was told that if I financed through their dealership, no problems! After waiting around for another hour or so and by this time it was late, he explained they were going to have to call in some favors Saturday am to get the deal worked (again I was already pre-approved). He also assured me the car would be put around back, not to be sold and he would personally drive the car to me. I called my finance company Saturday a.m. only to find out no one had called them from the dealership Friday night! I was to receive a phone call from him that morning, but never heard from him. After leaving a message for him, he finally returned my call around 2 p.m. and said they were still trying to get through all the requirements. I already had been lied to numerous times at this point by Mr. Mugnier and also one of the Managers. I had little faith in them, but really wanted the car. I called and asked for a Manager because I had a bad feeling about the whole deal and it was confirmed that they sold the car first thing Saturday morning! Instead of being honest with me, Mr. Mugnier lied to me all the while the car was sold! Even after demanding to speak to the General Manager, I was left feeling that they could care less that I had been treated so poorly! I would NEVER recommend this dealership to anyone! My reason for writing this review is hopefully to keep another consumer from being treated this way in the future by Tom Williams Lexus!
Charlotte Haynes in the Birmingham, AL is the best advisor. She has a pleasant smile on her face all the time and kind words to say each visit. It is truly because of her that I continue to service my car at Tom Williams Lexus.
I had an extremely positive experience working with Bernard Remke. My new Lexus was in perfect condition and Bernard did an awsome job going over all the features in detail. Excellent service and exceeded expectations.
Sharon was a delight. Felt good to be back in her wonderful hands and the greatest service department at Tom Williams Lexus.
New tires, brakes, timing belt, major maint, fluids, etc. My 2005 ls430 feels and runs just like the day I bought it. Thanks to all and especially Sharron for coordinating.
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