Pelham >Cozumel Grill & Mexican Rstrnt
My absolute favorite mexican restaurant. I've been coming here for years and I'm never disappointed. Even when they're packed (which they are a lot of the time) they're relatively quick about seating, taking orders, and getting them to you. The food is excellent, everyone I have ever taken there has loved whatever they've gotten (save when some one decides to experiment and finds they just dont care for that particular dish) and I've never gotten bad food.
The Customer is wrong!.
They have a buy one get one free on Wed. Every Wed a ton of us from my office go there for lunch. This week there were 9 of us, our office is right down the side walk. I told the waiter before I ordered that I was the odd man out, that there was an odd number of us today. I went there confident that our volume of business and frequency of patronage would be adequate to allow me to take advantage of the Wed lunch special. I was mistaken. Although the waiter told me, with many witness listening, that I would receive the lunch special price, when he brought me the ticket it was for full price. When I explained the situation to the Hostess, Rosie, she informed me that I could not receive the special price and would have to pay the full price. I explained that rather than going somewhere else for lunch, I came with everyone else being sure they would allow me to participate as if I had another person with me. She said I had to pay the full amount or she would call the police. I told her I would pay the full amount but I wanted the second meal to go. She said that the special was not for 'to-go' orders and she could not do that. So I told her the waiter must not have understood what I said as his English is not very good, but I was not paying the full amount for the meal. She called the police. When the officer arrived he asked some questions of Rosie and myself and was about to question the waiter but one of my co-workers paid the bill while I was outside.
I work in an office of about 75 people, right down the sidewalk from this restaurant . Everyone is pissed about the deal and everyone is saying they are not going back and that the food is mediocre anyway.
What a JOKE! I know the $3.75 was not really worth making a big deal about but I ate their food with the understanding from their representative, the waiter, that I would pay half price just like the other 8 people in my party. When they changed the deal for me, after I had eaten, and was not in the least concerned for my business, I was not backing down. I guess they know that Mexican citizens are taking over America and It is their country now and I should have learned to speak Spanish before I came to their restaurant.
Cleanest Restaurant I know of.
We were there last week when the Health Dept inspector came in and gave them a 98 score. After the inspector left the scene, the staff was all ticked off with one of their people who left the lid open on th dumpster - causing their scroe to be reduced from 100 to 98!
We eat out in the Pelham/Alabaster area at least 3 nights per week and Cozumel is by far the cleanest place we frequent.
Also, their staff are so very friendly and caring. Their smiles are very contagious.
By the way, they offer "Free Margueritas Tomorrow" !!!
GET OVER IT!!!!.
To the person that wrote the previous review: For your information, Cozumels has a Alabama Health Deptartment score of 97, which is about as good as it gets. I have eaten at this establishment numerous times & have never had a bad experience. IN FACT, It's a place I recommend to friends & family! The atmosphere is CLEAN, fun & relaxed & service is outstanding! The menu offers a wide variety of items....& they're ALL OUTSTANDING as well!! There's something for everyone!
I work for an attorneys office & we get calls from people like you all the time wanting to file a case against somebody for stupid things like this. OH PLEASE! So you slipped & fell....SO WHAT! If you couldn't get up, it's probably because you need to loose some weight & get yourself in better shape! I'm sure you were a little sore & I'm sure you were a little embarassed.....and that's unfortunate. But COZUMELS shouldn't have to pay you a dime for that! AT THE VERY MOST......They should've offered you a free dessert or a discounted next visit! The truth is YOU ARE AN OPPORTUNIST who saw this incident as a meal ticket & due to that fact, YOU SAT THERE ON YOUR SORRY BUTT & COST YOURSELF YOUR JOB ! You should've gotten up, tuffed it out & took your sorry self to work. My unsolisited but freely-given advice to you Sir / Ma'am would be.....STOP LOOKING FOR SOMETHING FOR NOTHING! NO FREE RIDES! If you want something work for it! When you go to court for stupid stuff like this, it costs other people their jobs & the taxpayers more money. STOP IT ALREADY!!
Once people like you (and Mexicans) grasp that concept, this country will be so much better off!
AND FURTHERMORE......this site is to express opinions on the food, service & atmoshpere.......
Nobody wants to hear about how they wouldn't pay a sorry excuse like you for a freakin' bruise!
GET OVER IT!................COZUMELS ROCKS!!
NOT A GOOD PLACE!. OK THIS PLACE HAS GOOD FOOD I ADMIT BUT THEY ARE VERY NASTY I HAD THE PLEASURE OF STOPPING BY ON A DAY WHEN THEY DECIDED THAT THEY DID NOT WANT TO CLEAN THE FLOORS OF LOADS OF TACO GREASE AND OHER MISC MEATS AND JUICES AND LETS JUST SAY I FELL AND COULNT GET UP! DO YOU THINK I GOT ANY COMPENSATION YOU GUESS THEY DID NOT EVEN WANT TO GIVE UP THEIR INSURANCE INFO! IM GOING TO HAVE TO FILE SUIT I GUESS SO I WOULNT SUGGEST YOU EAT THERE UNLESS YOU WANT TO LOSE YOUR JOB AND BECOME DISABLED LIKE ME! WATCH YOUR STEP!!!
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