Hoover >Rio Tan
So I have been tanning at this facility for a long time. I will credit them by saying they have clean beds and a nice atmosphere and great sales on lotions when they do have a sale. HOWEVER..the tanning plans are a bit much for the avalibility of some of the beds. I originally signed on for the lowest level bed and usually had no issue getting in and tanning. Keeping in mind they do not take appts. You are allowed to upgrade at any time during your tanning pkg also. Well, this is what I decided to do. I went to the "gold" pkg with the better bed. There is ONE bed for this. It seemed like I was paying a higher rate for a bed that was most of the time unavl when I got there or being "held for someone coming with an appt". Hmmmm I thought they didnt take appts. I was beginning to wonder if there was some favoritism among customers making it convienient for them to come and tan but not for others. SHe proceeds to ask me each time if I wanted another bed, meaning the level down. Now, why would I continue to pay a higher price for a better bed and keep tanning in the lower level bed?? I asked if I could down grade back to my previous pkg because it seemed I could get in to those beds more frequently and I coudl just pay for what I was actually tanning in. NOPE..they wont let you downgrade back, only keep upgrading. That is wrong and a huge ripoff to continue to make your client pay for a level bed you are not getting to tan in. AT least make your client happy and let them decide on whatever plan suits them. They woudl at least keep a paying customer.
Also just a heads up...not sure why they have you sign a contract, even after its up they still keep charging you month to month until you cancel it altogether. I am pretty sure a contract is SUPPOSED to end when you sign the agrement for how long you want the contract to run. For example. My year is up this month and payments should stop deducting from my checking..not the case. I just found out I have to fill out another form to cancel it?? What?? Why do they even waste time with offering 6 or 12 month contracts if it keeps running anyway? Pointless. Unorganized plans. Save your money and go somewhere else without all the hassle of the paperwork confusion and favoritism on clients using the beds.
Nightmare Spray Tan. I should have known after 4 attempts made to turn the machine on by the very nice Tanning assistant, Katie, that I was in for trouble. I followed the instruction to a 'T' to avoid a "Ross" tan from the infamous episode of Friends. After exiting the booth and toweling off I noticed terrible drip marks down my calves and thighs!!! Try as I might I could not scrub them off not even with the moist wipes provided. I thought surely I would get a refund, only to find out that they don't do refunds. They did offer to let me have a store credit . . . however, there is NO WAY I'd STEP FOOT BACK IN RIO TAN!!!! My advice is to avoid spray tanning at Rio Tan if you plan on going out in public for the next week. BEWARE!!!