Monica Jordan at Diva Lace Wigs and Hair Salon

07/15/09

there are two sides to every story

by ikeamo22 at Citysearch

I have been wearing a sew in for quite some time now,and I am a client of Monicas and I have not been party to "these so called customer service flaws." I can only comment on what I have witnessed and that is a person who knows her craft and tries her hardest to accomadate her clients. What I have learned about a weave is it is just that, A WEAVE!!So for a weave to look as natural as possible takes skill and definitly some "tweaking". What you are trusting is that your stylist is able to tweak it so that it is georgeous. I personally have been upset with Monica at times because she is hard to get in contact with...however I have never had her go against her product or her word...Her hair is the best out there...I am stubborn and demanding as I am sure most of her clients are, but I have never been dissatisfied with my product..that is what counts..so I ask people to do their research as I have..I have used other hair in the past and there is just no match..

• Pros: best hair ever
• Cons: hard to get in contact with...but I have never been ignored.

05/14/09

Great Expectations...NOT!

by PepperChachere at Citysearch

I agree with WWJD1990 and CSmobileuser. My experience at Divas was not good. I went to this shop in March and I must say, I thought I had mad a mistake, because the pictures on her website are misleading. I went to Monica for a full head sew in...I scheduled my appointment two ways 1)via her email and 2) over the phone with her personally. Each time I specified that I wanted 10' hair. On the day of my appointment she had 14' hair. After she was done with my hair, I was not happy. I did not like the style, the braids were too tight it was not good. After about a month or so, I went back for a scalp treatment, shampoo, cut and style. Had I known that she would take conditioner and dab it onto my scalp in between a few braids, I would have done it myself! And for my cut...she took her shears, and cut in a straight line using my back as a guide...not even cutting it into the style that I had asked for which was a layered bob.

Her talk is CHEAP because Monica does not deliver on what she says.

• Pros: None
• Cons: Alot

04/14/09

Lack of Business Skills

by CSMobileUser at Citysearch

I had an appoint for a wig to be installed. After my payment was recieved I scheduled my appointment. At the appointment I was told that my hair hadn't arrived yet. Mind you I traveled from another state. I have been trying to contact her for five months about refunding my money or sending me the hair that I have purchased. She has been dodging me at all cost. No, I am taking legal action.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?