Tom Williams Bmw & Auto Parts

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theressa lohfink

Joined 2 years ago

Was very satisfied. Was very satisfied with my purchase experience.

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Brenda Betz

Joined 2 years ago

I would highly recommend Tom Williams BMW.. I would highly recommend Tom Williams BMW. I was able to get the car in the same day rather than a week later.

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Dianne11

Joined 2 years ago

was excellent in all areas.. Let me say that my initial contact with this dealership and its employees (our salesman being Zac) was excellent in all areas. 

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snakebite

Joined 2 years ago

appreciate the opportunity. I drove one to Barber Motor Vintage. It was great experience..appreciate the opportunity

Doesn't Recommend

fishbone26

Joined 2 years ago

Great at 1st ! Read all. Let me start out by saying that my initial contact with this dealership and its employees (our salesman being Zac) was excellent in all areas. We were not disappointed until a week after our BMW was purchased when we had to bring the car in for a rear tail-light repair. It started off by an hour long negotiation with the dealership about my concerns of water leaking through the tail-light and into the electronic trunk latch. It was also there to have some paint chips fixed, which still look horrible. It's probably my fault for not inspecting the vehicle, but I believe the paint chips were already there.

Finally I was able to get the car in the same day rather than a week later. Tom Williams BMW was generous and gave me a loaner car in the meantime. The next day I was called and told my car was ready to be picked up.

Upon driving into the dealership, I saw my red 128i BMW sitting there. I thoroughly inspected my whole vehicle and the first thing I noticed was there was 2 scratches on the front bumper that were not there before. After pointing this out to Zac, we drove around to the paint guy and he said it would have to go into the body shop. Zac had to get a manager to approve this. This is when the sales manager was extremely rude and basically denied that the incident occurred at the dealership. I was really disappointed with his attitude and his professionalism with customers. I will say that Zac stepped up to the plate and mediated the situation. I really think if you strive to have a great company, then you need to hire great people to get you there. You're only as good as your weakest link. Prior to this experience, I would highly recommend Tom Williams BMW, but now I second guess referring someone and risking them being talked down to as I was. I work in the auto industry myself and always keep in mind respecting my customers, right or wrong. It is the customers that guarantee the success of your business.

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Betsey Trentacoste

Joined 2 years ago

It does not get better than that.. After my purchase, I had a few minor issues with the car (non mechnical). James Corlew (GM) was hands on and made sure my problems were resolved. He returned all calls and responded to my emails promptly. It does not get better than that.

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Malika Kho

Joined 2 years ago

Went out of his way to make the experience wonderful. Karreem Battles went out of his way to make the experience wonderful. It was a Christmas gift to myself and my first BMW. He literally had me in tears (in a good way and I'm not a crier). He took his time to explain everything pertaining to the car and made sure it was what I wanted before proceeding. I did not feel pressured or taken advantage of. I would recommend anyone looking to purchase a BMW to contact Karreem.

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Guest8

Joined 3 years ago

He was a trusting and knowledgeable salesperson.. Jason was very helpful. He listened while we described what we were looking for. When we requested information regarding the vehicle we were interestd in he immediately went in and gave us the car fax and mechanical check that they perform on the cars. He was not a "pushy" salesperson. He was a trusting and knowledgeable salesperson. We really enjoyed the entire visit. He also gave us a tour of the Honda facility which was very impressive. I will definitely refer my friends and family to Inver Grove Honda and to Jason.

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marloschlachter

Joined 3 years ago

I definitely recommend this dealership. Originally came into the dealership on a Friday afternoon six minutes after close. The receptionist greeted us and told us that they were closing, but said it was fine for us to look around and grabbed John for us. He entertained the questions my Dad and I had about a new Honda fit, staying after the doors were locked for at least twenty minutes while all the other dealers were trying to rush out for their weekend plans. I was really impressed by his genuine desire not to just make another sale, but to help me pick out my first car after graduating from college. I did not return until the following Monday, but when I did I made sure to ask specifically for John. He worked closely with my Dad and I to assist with the purchase, and proved to be very knowledgeable about the vehicle. It was a great experience at Inver Grove Honda and made the potentially daunting task of purchasing a new car genuinely entertaining. You gained a new lifelong customer! I definitely recommend this dealership, and especially John McCorkel, to anyone looking to purchase a new Honda. Thanks John!

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anyastred

Joined 2 years ago

I test drove a BMW. I test drove a BMW and I knew that I would not be satisfied with any other car...