Although I've received excellent
service at Tonya Jones in the past, I will not return. On 08/21/12, I arrived on time for a 4:45 appointment. After waiting for 15 minutes, I was informed that my stylist was behind schedule and asked to return hours later or the following day. I'm a patient man. I would have had no problem waiting another half hour, but several hours is absurd. What could possibly necessitate such an egregious delay, and why wasn't it apparent before I arrived?
To add insult to injury, my legitimate complaint posted on the salon's Facebook Wall was removed.
Worst work enviornment for assistants!.
I really feel sorry for the employees at this establishment; especially the assistants to Tonya (OWNER). It is not very often that you are able to find decent people that you trust and enjoy learning from. Tonya should be absolutely ashamed of her behavior toward her assistants. What a miserable place for them to work and learn! I can't begin to express how below low you can get in dealing with these poor individuals that she is willing to go. They deserve a reasonable work enviornment at the very very least. Unfortunately Tonya is unable to provide that to them. She is so blinded by money that she has lost all respect for the very ones that are making money for her. She better step back and swallow a large dose of reality! If everyone knew the truth they would never visit this salon!!!!!!! The best of luck to her poor employees! Still looking for a decent work enviornment ? Think twice!
I am very sorry that you feel this way Alan, however, you and I have never met. I am not quite sure you would understand how an employee thinks or feels about their employment with me because you have never worked for me. I don't understand your motives behind this nor your phone call, therefore, I would say that you would need to speak from experience, not necessarily how your family member feels. There are two sides to every story and you have not heard mine.
I was looking for a new nail salon and at first thought this was it! I went in to relax with a manicure and pedicure. I had been given a groupon and thought I would try them out. I will say I enjoyed my pedicure but once my manicure started I couldn't get out fast enough. First off, she butchered my nails by shaping them very Square, I tried to stop her after she did 2 nails and she said she was making them "stylish". I like a more natural look and asked her to fix it, her response was to file them all down to nubs.
Then before she painted I of course paid and when I told her I had a groupon, she sat that and told me that she wish she would have know, because she didn't make as much money with the groupon. I felt horrible and told her I was sorry that I didn't tell her up front, but I didn't know that was import. I assumed all customers would be treated the same. She went on to say that she could tell I was a "typical" customer but the groupon had brought in all "walks of life" as she worded it. I was shocked at her comments. She just went on and on. I wish she would have paid more attention to what she was doing with my nails becuase they looked horrible. I didn't even let them dry, I just left becuase I know I was going straight home to remove her horrible paint job myself. It took me weeks to grow my nails back to a normal looking length.